Shipping Policy

At Gentzo, we aim to make your shopping experience seamless from the moment you place an order to the moment it arrives at your door. Below you will find everything you need to know about our shipping process.

Important Shipping & Processing Information

• Order Cut-Off Time: Orders placed by 5:00 PM (EST) on business days will begin processing the same day.
• Handling Time: Most orders require 1–2 business days (Monday through Friday) to process.
• Transit Time: After dispatch, delivery usually takes 3–5 business days depending on location and courier operations.
• Total Delivery Time: Estimated total delivery time is 4–7 business days.
• Shipping Availability: We currently provide shipping services according to available delivery locations.

Order Confirmation & Tracking

Once your order is placed, you will receive a confirmation email. After your order has shipped, a separate email will be sent with tracking information.

You can track your order through the Track Your Order page on our website.

Delivery Expectations

Although most packages arrive on time, external factors such as weather, holidays, courier delays, or logistics issues may occasionally affect delivery.

If your order is delayed, please contact our support team for assistance.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Orders can only be cancelled before processing or shipping begins.

Once an order has been shipped, you may request a return according to our Refund & Returns Policy.

Reporting Damaged or Incorrect Items

We carefully package every order. If your item arrives damaged or incorrect, please contact us with clear photos of the product and packaging.

Our team will review your request and provide a suitable solution.