Privacy Policy

At Gentzo, we respect your privacy and are committed to protecting the personal information you provide when you visit or use our website, gentzo.shop, place an order, create an account, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices and rights you may have regarding your personal information.

Personal Information We Collect

When you visit or use our website, we may collect certain personal information depending on how you interact with Gentzo.

Contact Information

• Full name
• Shipping address
• Email address
• Phone number

Communications

When you contact us through email, phone, contact forms, customer support, or other communication methods, we may collect the information you provide.

Device and Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of visits

How We Use Your Personal Information

• Process and confirm orders
• Process payments
• Arrange shipping and delivery
• Provide order updates
• Process returns and refunds
• Provide customer support

Providing and Improving Our Website

We may use information to operate, maintain, personalize, and improve our website, products, services, and customer experience.

Cookies and Similar Technologies

Gentzo may use cookies and similar technologies to improve website performance, remember preferences, maintain shopping cart items, and provide a better shopping experience.

How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

• Payment processing providers
• Shipping companies
• Hosting providers
• Analytics providers
• Customer service providers

Data Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Your Privacy Rights

• Right to access your information
• Right to correct inaccurate information
• Right to request deletion
• Right to withdraw consent